To be eligible for a refund on a pre-purchased ticket, notification must be made 24 hours prior to the tour departure. However, if something unforeseen occurs on the day you are due to arrive, please contact us and refund terms will be at the manager's discretion.

We do not offer refunds to those who pay in advance for tickets and fail to show up for tours. 

A refund will be given in the same manner in which it was paid for. 

Refunds will be given in NZD, and OBPC is not liable for any loss incurred in movements in the exchange rate between the time of purchase and the time of refund.